gb9o Privacy Policy
Full details on how your personal information is collected, used, and protected — in line with our SSL encryption and fair play principles.
Introduction & Scope
gb9o (referred to hereinafter as "we", "us", or "the platform") is a safe and entertaining online casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.
This privacy policy explains what information we collect when you use the gb9o website, create an account, or use our services — how we use it, who we share it with, and how you can maintain control over your information.
If you disagree with any part of this policy, you are requested to stop using our services. For any questions or concerns, please contact our support team.
What Information We Collect
Information You Provide Directly
When you open an account at gb9o or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, or Rocket number)
- Identity verification documents (if required)
Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser type and operating system
- Page visit data and browsing history
- Game play history and transaction records
- Data from cookies and similar tracking technologies
Purpose of Data Use
gb9o uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are described in detail below:
Service Operations
For account verification, transaction processing, bonus distribution, and providing customer support.
Security and Protection
For fraud prevention, anti-money laundering, and detecting unauthorized access.
Service Improvement
Analyzing user behavior to improve the user experience and develop new features.
Communications
For sending important updates, transaction confirmations, and support-related messages.
Age Verification
To ensure that only individuals aged 21 or above are using our platform.
Responsible Gaming
To identify problematic gambling patterns and provide assistance when needed.
Data Sharing Policy
gb9o never sells your personal information to third parties for commercial purposes. However, in the limited circumstances below, we may share your information with relevant parties:
Service Provider Partners
We work with bKash, Nagad, and Rocket for payment processing. These payment gateways receive only the information necessary to complete transactions and operate under their own privacy policies.
Legal Obligations
We may be required to provide information to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we will provide only the minimum information necessary.
Technical Service Providers
Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and other technology partners may access limited data in a secure environment — solely for the purpose of delivering their services without interruption.
Cookies and Tracking Technologies
The gb9o website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that help ensure a personalized experience on your next visit.
The types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Used to analyze platform usage and improve service quality.
You can block or delete cookies by changing your browser settings. However, this may limit some features and functionality of gb9o.
Data Security Measures
We have put in place internationally recognized technical and administrative measures to protect your information. gb9o's data security infrastructure includes:
However, no method of transmitting information over the internet or electronic storage is 100% secure. We make every effort to protect your information, but a complete guarantee of security is not possible. If you have any concerns about your account's security, please contact us immediately.
Data Retention Period
gb9o retains your personal information only for as long as necessary. Retention periods are determined based on the following principles:
- Active Accounts: For the entire duration your account remains active and for a defined period thereafter.
- Transaction Records: Financial transaction records are retained for the period required under applicable regulations.
- Closed Accounts: After an account is closed, some information may be kept for a defined period for purposes of legal obligations, dispute resolution, and fraud prevention.
- Marketing Consent: If you withdraw consent from marketing communications, we keep a record of that preference to avoid sending messages in error in the future.
Once the necessary period has passed, we securely delete your information or anonymize it by removing identifying details.
Your Rights
Every user registered at gb9o has the following rights regarding their personal information:
You may request to know what information we hold about you and how we are using it.
You may request that incorrect or incomplete information be corrected.
In certain circumstances, you may request that your information be deleted.
In some cases, you may request that the processing of your information be restricted.
You may request a copy of your information and ask for it to be transferred elsewhere.
You may object to the use of your information for specific purposes.
Protection of Children and Minors
gb9o is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is an integral part of our registration process.
If you believe that a minor is using our platform or has provided personal information, please contact us immediately. We will take prompt action and delete the relevant information.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes
gb9o may update this privacy policy from time to time. We will notify you of any significant changes in the following ways:
- By displaying a clear notice on the website
- By sending a notification to your registered email
- By updating the "Effective Date" at the top of this page
Continued use of our services after a policy change will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.
If you object to any change, please stop using the services and inform the support team.
Contact & Complaints
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is ready to assist in both Bengali and English.
[email protected]
Available 24/7 — support in Bengali and English